Even the recent backlash, such as the iDon’t campaign which markets the new Motorola Droid phone as doing everything the iPhone doesn’t, the iPhone still leads the world marketshare in smart phones. As with any major purchase, it is important to examine all the pros and cons before making a decision.
iPhone: Great Computer, Terrible Cell Phone
For the most part, consumers’ complaints about the iPhone surround its functionality as a cell phone. Macintosh perfected the computer world with its “crash proof” operating systems and then went on to spark a worldwide phenomenon when the first iPod was unveiled. Apple customers show the same undying love and cult-like devotion to the iPhone, however, is it worth the hype?
Problem with AT&T Service
The number one complaint for iPhone customers is the fact that one is locked into a 2-year contract with AT&T upon purchasing an iPhone. This means that customers must wait until their current cell phone contracts expire (if they aren’t AT&T customers) and also must commit to pay a not unsubstantial amount of money every month for as long it takes for some people to earn a college associate’s degree.
In addition to a normal monthly minutes plans, iPhone owners must also include a $30 per month data plan in order to fully utilize the iPhone’s capabilities. Add to that the fact that AT&T coverage is spotty in many areas. Many users report a high frequency of dropped calls or calls sent straight to voicemail.
Hardware and Cell Phone Functionality Issues: MMS Messaging and the Keyboard
While users praised the iPod for its intuitive and innovative user interface, iPhone customers are still getting used to the design of the their phone/computer hybrids. Many report irritation with the keyboard, which can put out surprise keystrokes from its touch screen interface. However, to be fair, currently the iPhone wins over its iPhone competitors for best keyboard, as many Blackberry and Droid users report worse problems with their respective touch screen keyboards.
There is also the famous picture message issue. What kind of smart phone of the 21st century does not have picture message capabilities? Luckily, Apple has issued recent updates that address this issue, however some users are still report problems.
iPhone vs the Blackberry for Corporate Use
Though many corporate customers jumped on the iPhone bandwagon, a fair few are quietly trading their iPhones back in for their old favorite: the BlackBerry. While the iPhone’s web-surfing and MP3 capabilities are winning over the college-age and Generation Y types, it simply cannot compete with the email functionality required for corporate use.
It is a complicated process to get the iPhone connected to a MS Exchange server and the service is still does not exceed that of the BlackBerry. Add to that the attachment and PDF issues and the fact that Apple did not make an as-easy-to-use email contact retrieval system as the BlackBerry and the iPhone comes up short in the business mobile phone world.
The issues with service contracts, spotty coverage, and a small section of users complaining of bad call quality make the iPhone a less than ideal mobile phone device. The lack of email and attachment support make the iPhone pale in comparison to the BlackBerry for corporate use.
However, if these flaws are low on the consumer’s priority list then the iPhone makes a great handheld web device and MP3 player with the added kick of being able to serve as a mediocre cell phone.